How to avoid nightmare clients (and keep the good ones coming back)

Have you ever taken on a new client only to discover you’ve signed on with a nightmare? Not long after the engagement starts, you come to realize that this client needs constant attention.  They are unorganized and unprepared.  They take forever to make a decision.  They don't listen to your advice.  They try to tell you how to do your job.  You’re miserable and you’re probably losing money by keeping them around.

This is not a client problem. This is a leadership problem. There can only be one leader in your client relationship and if you aren't the one leading, your client will, and that's when it starts becoming a nightmare.

Bad clients are no fun, but they are good for business in one way. Bad clients highlight the areas that need improvement in your leadership skills. Business owners need to recognize that we are the cause for the bad clients who keep coming back, and change our business.  The more difficult a client is, the bigger the need to look in the mirror and ask why this client was attracted to you in the first place.

Your ideal client is looking for leadership, not for execution of their bad ideas. When you choose to show up as a leader, you'll start getting clients who want to be led.  But those amazing clients need to trust that you will lead them to where they want to go.  And for that trust to develop, your clients needs to know why you’re in business.

Simon Sinek, author of Start With Why, teaches: "People don't buy what you do; they buy why you do it. And what you do simply proves what you believe.” Unless you lead your business with what you believe, what you stand for and why you do it, you become just another service provider that's ready for the client to lead the way.

If you want to be a leader in your organization, you must have a clear vision of why your business exists. What's your purpose? What's your vision? What's your dream?

Many creative businesses waste time and energy on marketing activities that lead nowhere because most marketing is simply saying "look at me and how good I am" which looks needy, creepy and unattractive to your ideal clients.  Stop leading with your skills and start leading with your mission. That's when the ideal clients appear.

When I started coaching business owners years ago, I used to take on any client that had a checkbook. I figured that as long as money was coming in and I was busy, I was doing well. It didn't take too long before I started getting frustrated with my business as I was getting the wrong kind of clients. Even more frustrating, I wasn’t seeing the kind of results and change I wanted my clients to experience. 

One of my mentors told me, "It matters more where you are coming from, rather than where you are going." What he was talking about was the "why." Unless I was clear about my purpose (where I am coming from), every action I would take would be misguided and lead to bad clients and marketing that goes nowhere.  I realized that the problem started with me.  I didn't have a clear vision or purpose. I was in business to satisfy my own insecurities and fears. It was more about making money than making a difference. So, I took time to closely examine my why, connect to my purpose and show up as a true leader. And that’s when my business transformed.

If you want to be the kind of leader that your clients respect, listen to and pay well, here are a few ideas to consider: 

1. Get clear on your why.

Your purpose will be a powerful force when it's clear and defined.  Unless you are fueled by a purpose that is bigger than you and not about you, you'll keep attracting the kind of clients that only see you as a vendor and not as a leader.  When you are totally clear on your why it becomes part of what you are known for. That's a powerful way to attract amazing clients who believe in what you stand for and want to support that mission, too.

2. Tell a different story.

Your marketing is the story you tell the world, so choose to tell a story that comes from a place of expertise, knowledge and leadership. Your marketing needs to be less about the results you bring your clients and more about how you can lead them to where they want to go. Your marketing needs to always support a bigger vision that is in line with making a difference in your client's world. That's when you'll stop attracting bad clients and start getting advocates and supporters.

3. Raise your rates.

A client who says, "I can't afford you" isn't seeing your true value. That's probably because you aren't seeing it either. Clients who make their decisions based on money are acting from fear and will not be open to being led. They will want to control the process and not listen to your advice. As scary as it may sound, the best way to make bad clients go away is to charge more. If you are afraid to charge more you are probably afraid to lead your clients in other ways as well.  Leaders don’t come from fear.

4. Say "no" more often.

You probably take clients on quicker than you should. Slow down your client enrollment process and take the time to discern if the client is a good fit for you.  Don't be afraid to tell your clients how YOU work and what you are looking for in a client. By describing your ideal client to an interested prospect, you are leading them toward rising up to work with you rather than bringing you down to be seen only as a vendor.

Your best clients will come when you become a true leader.  Leaders come from love, purpose and the desire to make a difference. Leaders who know their value and believe in something that is bigger than they are will have no problems with saying no. Your best clients are waiting for you to lead them. It's up to you to make that choice.


What I did (and who I became) on my winter sabbatical 

Part  I :: THE DOING

People take sabbaticals for different reasons. Some take time to work on personal projects (like writing a book), some take an extended vacation (and travel the globe) and some simply rest and recuperate.

The word sabbatical comes from the Hebrew root "Shabbat" which in its essence means "to stop". In religious teachings, the Torah mandates that Jewish farmers work for six years and then take the seventh year for rest, literally letting the fields rest and recuperate. The sabbath day according to the biblical creation story is the day where creation stopped and God rested. In our modern world, our secular weekend follows the tradition of resting on a Sabbath day.

Growing up in Israel, Saturday ("Shabbat") is a sacred day that is celebrated and honored. It was a day where the country pretty much shut down. There was no public transport, no retail stores open, no television broadcast. We had no choice and nothing to do but rest and have a day off to do nothing. As I child, I used to get frustrated that there weren't many options to do things like shopping or going to the movies or watching television but today I appreciate having those special days.

Around fifteen years ago I heard Stefan Seigmester give a talk at a design conference about taking a year sabbatical, or what he called "my year without clients". He traveled to Bali, he wrote a book, he made art. He even gave a TED talk about the experience. I remember sitting in the audience listening to him with envy and admiration. The thought of taking a year without clients, or any time to rest, sounded so far-fetched at that time. I was busy running my own design firm, and my business was not set up to run without me for more than a couple of weeks max.

But a seed was planted.

Fast forward to the beginning of 2012. By now, I'm four years past closing my design firm and leaving my designer identity behind. I went through a personal metamorphosis of changing career paths and I successfully created a coaching practice that has become fulfilling, sometimes challenging but overall exciting and rewarding. More so, I spent those four years growing in deep and profound ways. I hired some of the best coaches and mentors in the world and with their help and guidance I healed a few important areas in my life. I learned to love myself more than ever, I became financially free and got in touch with my true creative spirit. I became more present than ever and in turn, served my clients in the most powerful and transformative ways.

My business was in a good place. Money was flowing, clients were happy and I was doing some of my best work yet. For the first time in four years I felt like I was on solid ground again. I picked a theme for the year and declared it to be my "Year of Testing". I wanted to test new ideas, new products and new ways to live and work - including the decision to take a three-month sabbatical starting on the winter's solstice (December 21st) and ending on the spring equinox (March 21st).

Now, I don't want you to think that taking a sabbatical was an easy decision for me to take. I had to go past some beliefs and fears that were getting in the way of making this commitment to myself. Fears that my business will suffer, fear that my clients will go away, fear that I will have to start building everything from scratch and fear of no income coming in for months.

This fear is a valid one. Or so I thought at the time. My business model is not based on passive income. There's no "money while I sleep" coming in enough to cover the living expenses and then some (I do love my luxuries!). I earn most of my money only when I serve my clients in real time through coaching, speaking and consulting work. I didn't want to tap into my savings.  So while I was still working I had to create about 30% more income than I would have normally to cover the three months of no income plus the time it would take me when I returned from sabbatical to prime the pump and get money flowing again through new clients and projects.

My fear emerged as a result of having no plan in place or knowledge on how I was going to make something so unknown happen. I caught myself in this fear mode. Fear was pretty much the only thing holding me back from doing something I really wanted after. I quickly reminded myself what I teach my clients: "Fear is a result of lack of information or knowledge". And sometimes it is a result of not trusting the unknown.

I knew that for this fear to go away I needed to do two things: (1) Trust that everything will be ok and that I have the power to create anything I want and (2) turn the sabbatical dream into a project and treat it as such with a plan and strategy in place.

I had about a year to make it all happen. A sabbatical was a healthy goal for me and since I am the kind of person who is motivated by goals I was all set to take this one on. I was excited, inspired and ready to make 2012 my best year yet knowing that there's a beautiful gift waiting for me at the end of the year: three months of rest and white space.

The year turned out to be creative, rewarding and busy. Very busy. I got a lot done, way more than I was set out to do. In 2012 I made the most money I’ve yet made in a year of speaking, teaching and coaching.  In one very full year I launched a newsletter and published 9 issues; launched a weekly blog; taught workshops in LA, Boston and St. Louis; presented live webinars; taught a marketing class at ArtCenter School of Design; lead a ten-week mentoring group; hosted a roundtable business event for AIGA/LA; lead a "21 Days to Creative Flow" virtual group program for some of my coaching clients; delivered a talk and a half-day workshop at the HOW Design Conference; lead two 4-day group retreats in Palm Desert, CA; produced a 20 minute video keynote talk; all while  coaching 30 individual clients  for a total of 517 coaching hours.

Whew! That's a lot. And although I'm good about creating work/life balance and took regular days off and vacation during the year, I was definitely ready for a longer break.


I had many ideas on how I wanted to spend my sabbatical. Three months can go by really fast and I wanted to get the most value out of the experience. The last time I had this much time off was high school summer break, when I didn’t have the commitments and responsibilities I do today. That was almost 30 years ago and I've put a lot of personal projects on hold to move my career forward.

I couldn't wait for this white space. I kept thinking about all the books I wanted to read, the writing I wanted to do, the art I wanted to make, the personal projects I wanted to work on and the travel abroad (my husband and I had a two week cruise planned in New Zealand and Australia).

The big day finally arrived. On December 21st, I celebrated the beginning of winter by I logging off Facebook and twitter, turning the phone off, and logging off email with the following auto-response return message:

I'm currently taking a three month sabbatical and not checking email. I'm spending much of my time writing, making art and traveling to New Zealand!

So that I don't return to a massive email overload in the spring I've asked my email server to delete all emails that come in, including yours.

Please don't take this personally. I'm giving myself a break from email and social media and would love to hear from you when I return.

So please… write me back again after March 21st, 2013


If this is an urgent or important matter please contact my lovely assistant Danielle at who will be minding the business while I'm away. Danielle will make sure your message is delivered to me promptly.

See you in the spring!

Aside from being the first day of winter, December 21st also happens to be around the same time many people take their holiday vacations and take time off. Frankly, the first couple of weeks didn't really feel any different than the normal holiday break. And as the year was quickly coming to a close I was consumed with seeing friends and family and all the other holiday-related activities one might be engaged with.

And then the new year began. Everyone was going back to work and to their normal routine. The energy in the air shifted and the days started to feel different. And let me tell you, it was delicious. All the time in the world to do whatever I wanted. I didn't waste time. I had a list of projects to get to.

So I got busy.

First on the list was the thing that I do at the beginning of every year - meet a couple of my closest friends and together go through a process of reflection on the past and intention setting for the future. During the span of a week we meet and share our highs and lows from the past year and together set intentions for our year ahead. And from that process a theme for the new year emerges. This theme keeps me on track and aligned with my values. It helps me create the year ahead with that intention in mind.

My theme for the new year was “My Year of Organizing". I wanted to organize my space, my resources, my archives, my content, my books, my music, my art, my money and most of all, my thoughts.

Being the master multitasker that I am, in the next four weeks I managed to juggle as many personal projects as I could. I set up and organized a new art studio room at home, organized all my books, organized the garage, organized old file cabinets and drawers, organized my taxes, and started the two most monumental organization projects yet - the ones I've been waiting to start on for at least a decade - organizing my photos and my music.

In between all that busywork, I was already thinking and planning what the rest of the year will look like after I return from my sabbatical. So I flew to Atlanta for two days to work with a business and marketing coach to create my business plan for 2013 (yes, even a coach needs a coach!).

But all that busywork and all the doing finally caught up with me. I started getting sick. I woke up one morning on the sixth week with a sore throat and swollen glands. My body was sending me a clear message: "You are doing too much". I've learned to listen to my body and know that whenever these kind of symptoms show up, I need to press the pause button, look at what's going on in my life and make some adjustments.

Although I was enjoying all my wonderful projects I was still doing doing doing.  Instead of resting I was still creating.  I wasn’t honoring the Sabbath. I wasn’t on sabbatical.  I wanted to feel renewed and rested, I wanted to recuperate and yet I wasn't giving myself the space to stop doing and just be. I was addicted to doing and it was time for an intervention.

The fixation to doing has always been a strong part of my personality style. I'm wired that way. I love doing, I love getting things done and I love getting results from the doing. It's easy to get lost in doing what you love and I truly love what I do. I love being busy so even when “resting” it's easy for me to get carried away and keep myself occupied with personal project. But in essence, I'm still doing.

I needed to stop the doing and truly rest. Halfway through my sabbatical I was feeling no more rested or recuperated than when I began. So I decided to stop all the "doing" cold turkey. I stopped working on the projects I had started, cancelled all the social engagements in my calendar and went into total hibernation mode.

It wasn't until I became mindful and intentional about resting that my body caught up with the idea and got the message. At that point, all I wanted to do was sleep. And I was OK with that. For the coming weeks I would sleep for almost twelve hours a night. I was giving my body what it truly wanted.

But as delicious as the restful nights were, the days were a bit more challenging. Like an addict with his drug taken away, I started feeling the withdrawal symptoms from not doing. Darkness and depression crept up and I found myself asking the most important questions I've ever asked: "Who am I when I am not doing?".

I've learned and mastered experiencing my "being" through "doing" (and my self-love through the achievements that come from my doing), so when the doing mode stopped and I wasn't achieving anything, simply being was an unfamiliar and scary territory. Clearly I was being put to a test.

I breathed in, gathered my spiritual courage, and I accepted the challenge.  I embraced this space and realized that my fear and depression were an indication that there was some serious healing going on. Most of my life I've been driven by the need to succeed and be outstanding to the point of losing touch with who I really am. The need to look good, to be successful, to matter, has sometimes driven me to a point of losing touch with my being and my purpose. I know I can get carried away with creating way too much way too fast and for the wrong reasons, the wrong "why".

But now I had the opportunity to reconnect to myself and to change the way I inhabit the world. For the following weeks I simply relaxed, rested and experienced my being. Each activity that I engaged in (every "doing"), I approached with consciousness and mindfulness. I slowed down and got more present. I realized that being where and when I am is the most important place and time not some distant destination. And I began to feel how this approach to life could change everything for me.

I felt an inner sense of peace, calm, and trust. Eventually, I was truly happy with just being. I didn't need anything else. From here, the only way is forward.


Twelve weeks is a long time to be disconnected. I missed my friends and clients. It was time to leave the cave and come back into the world. I didn't have much new work lined up for me to jump right back into. I knew there would be a re-entry period and that I would have to slowly gear things up. But frankly, I wasn't prepared for what happened next.

I started to reconnect with people and got excited about putting my business plan into action. I picked up where my business left off pre-sabbatical and like a race car, stepped on the gas and started driving fast.

And that's when I crashed.

After a week of getting back to work I woke up one morning with no energy, no desire and no interest to keep going. Once again my body and emotions were telling me something wasn’t working in my life. I looked at what I was doing and questioned to see if I’d created some mis-alignment between my actions and my core being.

I very quickly noticed that I had re-engaged with my old "doing" self. The business plan I created wasn't aligned with my heart anymore and I realized that I needed to pause, get present, pay attention to my what my intuition was telling me and proceed from there.

Pablo Picasso once said: "Every act of creation is first of all an act of destruction" so for me to get into a new creative mode I needed to destroy a few things in my business.  What I find most interesting is that the biggest changes that have taken place during this experience happened on the other side of the sabbatical.  But had I not taken that time to stop my old patterns I would not have arrived as this moment of clarity.

First, I threw away the old business plan (Sorry, coach!).  It had some good ideas that I will probably carry pick up again later but now it was time to create a new plan with deeper meaning and a core focus that is true to my heart. I took a look and compared the things I am good at vs. the things that are most true to who I am.

As I cleared the space and looked deeper into my core being a new purpose, a new theme emerged. A stronger "why" than ever before. A why that would make significant difference in the world, especially for creative entrepreneurs.

Next, I questioned every part of my business model: my private coaching programs, groups, workshops, retreats, speaking, writing, publishing and how I market and deliver my thinking to you. I needed to prune, edit and stay focused.  I made some bold choices. Now I’m getting close to rolling out a new plan for my work/life.  I’m almost there.  And I can’t wait to share it with you.

Needless to say, I'm on fire.  But I’m burning now with a desire for living fully into myself and into the world.  Not to do to impress, or from the temporary satisfaction that comes from achieving, but to enjoy the marvelous place and time I’m actually in.  Doing and creating are part of my core self.  And I honor that.  The world needs goals, and decisive action, and accomplishments.  I’m proud of my role as a coach, mentor, teacher, guide.  I love that I can inspire, create, produce and lead.  But there’s a way to “do” that also honors my “be”. 

Six days a week is plenty for the work the world needs.  We need a rest, too.  And if the work is the right work, done in the right way, then even the six days of work are an on-going expression of Shabbat.


Where creative answers come from

Photo :: Sherbrooke Forest, outside Melbourne, Australia (by me)

Like a spring flower just coming up from the ground, I'm slowly emerging from a three-month sabbatical where I turned the noise down on my life, including contributing to this blog. I created a quiet space for myself with no external input (no email, no social media, no clients). As a result I got answers to several big life and career questions I’ve been asking.

Creating this quiet space was crucial to my continued growth as a coach, a creative person and as a human being. I was able to see clearly and listen to my inner voice. Some big a-ha moments happened.

All of us face big and small challenges in life and in work from time to time. And although not all of us can take three months off (it took me five years to be able to do it) the concept of quiet space can still apply in your life every day.

To get answers to our problems we can ask a friend for advice, hire a consultant, work with a coach, read a book, attend a conference or participate in a workshop. Those are all good options (I've used them all myself) but there's a closer and more immediate source that can help you figure things out - you.

You have the power and creativity to solve every one of your problems. Your inner voice knows what's best for you and if you listened to it more frequently and more carefully you would save yourself time, energy and money.

But how can we possibly hear what goes on inside of us if all we hear is noise from the outside?

We live in a culture of constant noise and opinion. Everyone has something to say and something to sell. Next time you scroll down your Facebook wall or Twitter feed, notice all the noise. Most of what you'll see is people (or companies) sharing their opinion or promoting something. It's really all about them. Noise noise noise.

I'm amazed at the solutions my coaching clients come to when they access their inner voice. But to hear that voice we must create a space where the noise is reduced and your higher self can be heard.

So how do I hear that inner voice? I take a walk.

Friedrich Nietzsche said "All truly great thoughts are conceived by walking". When Im facing a problem or whenever I find myself in a creative block, I take a walk. Staring at a computer screen searching for inspiration doesn't cut it. I need to move my body and circulate my blood so it can turn my brain ON and spark new ideas.

Walking is the universal way to solve problems. Most of us walk for the sake of getting exercise or to get from one place to another. We'll often have a pair of headphones on listening to music or a podcast, or we'll walk with a friend engaged in a conversion.

The kind of walking I am talking about is walking for the sake of walking with an intention to get present, slow down and listen.

Next time you face a tough problem, try this first: take a thirty minute walk. Leave your computer/phone behind, take no music and if possible, walk in nature. Gift yourself time and space to reduce noise so you can listen to a new voice - yours.

Start your walk by getting present. Take a few breaths and look around. Notice your landscape and connect to your surrounding. Drop your thoughts. Don't force anything. As you walk you may start thinking about your problem. This will come naturally. When thoughts come up, observe them and start asking questions like "what could I try?" or "What seems to be wrong with this situation?". Be curious. Don't expect an answer, just be in inquiry and play.

Suddenly, a path may open. Slowly, ideas may spark. You may see something new in the situation or get an idea about a different approach to the problem. It may not be THE solution but you might get an idea about where to go to get the right answer. And sometimes, of course, the answer will blossom before you like the most beautiful spring flower, waiting for you to notice.

The lessons of years past

I was blessed to coach some amazing creative entrepreneurs from around the world this year. Each person sought truth, growth, change and improvements in their business. And I watched it happen!  As I look back, I’m amazed to see in every case how real change in a person’s business life always followed change in their personal life. When we take ownership of our life and we pay attention to the real things that get in our way we can then make serious changes in our world. It’s beautiful to see.

I’ve asked some of the brilliant people I’ve coached to share one of their biggest lessons learned from 2012. Here’s what they said:

1.  Don’t Wait for Inspiration

“I can’t afford waiting for inspiration” said Matt Steel of Metagramme in Saint Louis. “I used to think of my creative muse as a maddeningly capricious vapor. I’ve learned that when I do my part – show up and get to work – inspiration comes. I’ve learned that creativity is a current that never stops flowing. I simply choose whether to tap into it or not. Embracing this simple truth changed my life.”

2.   Put Your Self-Care First

"Handle [yourself] with care" said Curt Cuscino of HypeLife Brands in Los Angeles. “As an agency owner, I've had a tendency to take care of everything around me first, and myself last. Every bill needing paid, every staffing problem, every client “emergency,” and every creative challenge to solve took precedent for me for many years. In the end, I ended up completely drained, my soul sucked dry. 2012 taught me the value of this important lesson: take care of myself first, feed me first. It’s not selfish. It’s for the betterment of me and everyone around me."

3.  Make a Personal Creativity Routine

"Having a creative expression routine for myself freed me from finding creative expression in client work" said Dustin Woehrmann of DW Design in New Orleans. I took on a challenge of creating something every day. Sometimes it was painting, sometimes it was writing. It wasn't easy, there were days that I had to really force myself to show up but eventually it became part of my daily routine, like brushing my teeth. Creating for myself on a daily basis has given me a completely different outlook on what my role as business owner is."

4.  Be a Partner, Not a Vendor

"My value starts within!" said Chris Fewell of Curious Communications in Calgary, Canada. "My greatest lesson this year involves valuing myself and my company’s work. I decided to move my business out of the role of creative technician into the role of strategic partner and I cannot believe the difference it has made. Even with clients that we've had for 10 years, once I changed the way I approached our relationship, our value became more apparent to them. This shift also allowed me to fire 3 disrespectful clients, 2 of whom were in our billing top 5. As scary as the decision was at the time, the difference in moral, energy and creativity within the company since has been staggering."

5.  Respect Your Own Expertise

"I started taking my own advice" said Stuart McFaul of SpiralGroup in San Francisco. "It's easy for me to give advice to clients and peers but when it comes to my own business, it was time for me to listen to the best consultant I know - me, and to start taking myself seriously.  I fired clients who didn't treat me like a serious business partner and took serious action towards those who owed us money, which in turn, got us paid in full from every single client. I'm still going to be the same lighthearted guy but when it comes to my business, I'm going to listen to my own advice more and act from that place."

 6.  Celebrate Your Unique Gifts

"I stopped comparing myself to other agencies" said Dan Kuss of Creative Grease in Australia. "When I compare myself to others I learned that I am not truly serving my clients but rather working from ego and trying to look as good as others. I got with the program and reminded myself that no one thinks like I do and that it's time for me to think bigger for my clients. I stopped comparing and started creating from my unique perspective. I brought more of my unique genius to my clients and that changed everything."

7. Be a Leader, not a Pleaser

"I learned that my clients want me to lead" said Diann Cage of Diann Cage Design Company in Saint Louis. "After a decade, I finally realized my client relationships had been backwards. "The customer is always right" had been my mantra. I'd bend in every direction to make clients happy, often against my better judgment. What I'd failed to understand is that a good client (which most are or have the potential to be), doesn’t want to call the shots, they want to be led. Our contract is evidence of their trust in my expertise. I let go of the notion of pleasing the client in favor of serving the client; both my outlook and business changed for the better."

 8. Have Fun

"If I'm not the person in the room having the most fun, I'm not doing it right" said Cheryl Taylor Bowie of Right Angle Advertising in Laffayette. "I learned the value and importance of having fun at work, especially when meeting with clients. When I claim ownership for bringing excitement to the client's experience and they see that I'm having fun too - it's infectious. The energy gets lighter, the client is more open and I am able to relax and serve the client best. So if I'm sitting in a meeting and it's NOT fun, it's up to me to change that, to energize the room."

 9. Stay Reality-Based

"I learned to manage expectations" said Lisa Mullis of Blue Marble Creative. "In hindsight, any of our projects that had less than ideal outcomes were a result of us not setting expectations in the beginning or not readjusting those throughout the course of the project. In all cases we had expectations, and our clients had expectations, but the times when those expectations morphed into assumptions were the times when things got derailed. I learned to manage the expectations and create more agreements with our clients so we can always be on the same page."

10. Create a Community

"I don't have to do this alone" said Gretchen Schisla of Enrich Creative in Saint Louis. "I stepped our of my 'safe' world and joined Peleg's mastermind group that created deep relationships with other creative business owners from around the country. I learned that we are all vulnerable and that we all face the same challenges every day. The power, brilliance and problem solving support I received from others was astounding. I learned that when I open myself to others I get much more in return.”

 11. Count Your Blessings

"I learned not to take anything for granted" said Ed Gandia in Atlanta. "I started daily gratitude practice and noticed that I'm no longer taking people or things for granted. Even little things that before seemed insignificant now feel more special. This new mindset is helping me attract better things into my life, including new, higher-quality clients. Within days of starting this practice, I became much more aware of all the blessings in my life — not just in the morning, but throughout the day as well. This has certainly changed the way I show up in the world, and it has helped me approach the day with a higher sense of joy and purpose.

 12. Take a Break

"It's ok to take time off" said Karen Simon of Simon Does in New York. "Last year I took a two month sabbatical from my design/strategy business. I was afraid to tell my clients I would be unavailable for two months, but I took a deep breath and took the step, taking the chance that my clients would seek out other firms in my absence. Operating out of my truth, knowing what I needed to do to nurture my creative soul, was a step in the right direction. I lost no business, and my clients, all of whom I shared the experience with, were supportive and ultimately benefited from my restorative experience.

Wishing you all a creative, fearless and abundant 2013. 

See you in the spring. 

From passion to profits

At the last HOW Design Conference I presented a half day marketing workshop titled "From Passion to Profits". Attended this workshop was David Michael Moore, a brilliant illustrator who captured the content and essence of the workshop in a beautiful illustrated poster.